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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Bespoke made goods such as furniture, bespoke made lighting cannot be returned.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
We have made every effort to display as accurately as possible the colours of our products that appear at www.Jamhome.me. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
We advise that all rolls are inspected prior to hanging as a refund cannot be issued once the product has been hung. We also cannot be held responsible for decorators’ costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
Due to the nature of our business, Jam Design & Décor considers each customer order to be a custom-produced order. For this reason, we cannot accept returns on the basis that the customer either does not like the fabric/product, wrong shade or deems it unsuitable. The only reason we will accept a return is if the fabric/product is damaged, or we have either sent the wrong quantity or incorrect fabric.
Customers are strongly urged therefore to request samples of the fabric before ordering (usually samples are sent and delivered within 2-4 days). Should customers order without first requesting a sample of the fabric then they do so at their own risk.
Fabrics and products must be inspected and checked before cutting. If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately, email communication is acceptable.
We may ask customers to supply a photograph showing the problem. Once we agree to a return, goods will be exchanged without delay.
No claims can be entertained, or exchanges made once the material has been cut. Customers therefore should fully inspect fabric prior to processing.
Jam Design & Décor takes all reasonable precautions to ensure batch and colour consistency and work within long accepted industry guidelines. We cannot however guarantee a perfect match from one batch to another or indeed from a sample cutting to delivered goods.
The fabrics shown on our website are an accurate representation of the actual product, but we cannot be responsible for variations caused by monitor/browser settings which may influence the colour of the fabric.
The nature of the weaving process is such that there can be small faults present in a roll of fabric. In such cases, Jam Design & Décor will take all reasonable steps to minimise the number of faults present and will make appropriate allowances in accordance with industry guidelines.
We cannot accept returns for reasons relating to the presence of faults.
No returns can be accepted or credited without prior agreement; therefore, customers should email within 7 days of receipt of goods.
Most of our products are handmade and will therefore not be completely standardised in their finishing. Each product may be slightly different from the next in shape, colour and finish. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
Because wood is a natural product, it is subject to colour variations resulting from differing growing conditions. Consistency of colour cannot be controlled in the manufacturing process.
Cancellation of orders can only be accepted if the order has not been processed by Jam Designs & Décor. Customers should be aware that our aim is to process orders the next working day. Cancellations will be disallowed if goods have been cut and prepared for delivery in which case customers will be expected to pay in full for goods ordered.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-20 days depending on the bank you use.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: 17 Bahgat Ali, Zamalek, First floor, Apartment 9.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over EGP 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.